Privacy Policy
Effective Date: 8 October 2026; Last Updated: 8 October 2026
Neev Tech Labs Pty Ltd and its affiliated entities (“Neev Labs”, “Neev”, “we”, “us” or “our”) respect your privacy and are committed to protecting the personal information you provide when you visit or interact with our website, www.neevlabs.com (the “Website”).
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:
- visit or browse our Website;
- contact us through our enquiry or contact forms;
- request information, demonstrations or services;
- communicate with us by email, telephone or other channels;
- interact with our content, marketing or communications; or
- otherwise interact with Neev Labs in connection with our business.
This Privacy Policy applies to information collected through the Website and related corporate interactions. Where you use one of our digital health platforms or products, additional privacy terms may apply.
1. About Neev Labs
Neev Labs is a digital health technology company providing healthcare technology platforms and solutions to hospitals, clinics, healthcare providers, healthcare programs and other organisations.
Our products and solutions include the Connect2Live platform and associated solutions such as:
- Connect2MyDoctor – Telehealth
- Connect2MyCarer – Remote Patient Monitoring
- Connect2Move – Telerehabilitation
- Connect2Community – Community Health
Neev Labs operates through entities in Australia, India and the United Arab Emirates.
The applicable Neev Labs entity may depend on the nature and location of our relationship with you.
2. Information We Collect
We may collect different categories of personal information depending on how you interact with us.
2.1 Information You Provide Directly
When you contact us, request a demonstration, submit an enquiry or communicate with us, we may collect information such as:
- Full name
- Company or organisation name
- Job title or professional role
- Email address
- Telephone or mobile number
- Country or general location
- Products or services you are interested in
- Information contained in your message or enquiry
- Other information you voluntarily provide
We only request information that is reasonably necessary for the relevant purpose.
2.2 Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Language preferences
- Website pages visited
- Date and time of visits
- Referring website or source
- Approximate geographic location
- Website interaction and usage information
- Technical and diagnostic information
This information may be collected through cookies, analytics technologies, server logs and similar technologies.
2.3 Business and Professional Information
Where you interact with Neev Labs in a business or professional capacity, we may collect information relating to your professional activities, such as:
- Organisation
- Role or designation
- Business contact details
- Areas of professional interest
- Information relating to potential projects, partnerships or business opportunities
2.4 Information collected through LinkedIn Lead Generation Forms
- When you submit your information through a LinkedIn Lead Gen Form or an advertisement operated by Neev Labs or Connect2Live, we may receive personal information you provide, such as your name, work email address, job title, organisation, telephone number (if requested), and responses to any questions included in the form.
- We use this information for the purposes described in Section 3, including responding to enquiries, providing information about our products and services, understanding your organisation’s requirements, and arranging product demonstrations or follow-up discussions.
- We process this information based on your consent, our legitimate business interests, or another lawful basis permitted under applicable privacy and data protection laws.
- Access to this information may be provided to authorised Neev Labs personnel and relevant service providers who assist us in managing and responding to enquiries. We do not sell your personal information. We retain this information in accordance with Section 12 (Data Retention).
- LinkedIn independently processes personal information in accordance with its own privacy policy. Please refer to LinkedIn’s Privacy Policy for details of how LinkedIn collects and uses your information.
3. How We Use Personal Information
We may use personal information for the following purposes:
Providing and managing our services
To:
- respond to enquiries;
- provide requested information;
- arrange product demonstrations;
- communicate regarding our products and services;
- manage business relationships;
- provide customer and technical support; and
- manage contractual or commercial relationships.
Improving our Website and services
We may use information to:
- understand how visitors use our Website;
- improve Website functionality and performance;
- analyse trends and usage;
- develop and improve our products and services;
- identify technical problems; and
- maintain the security and integrity of our systems.
Marketing and communications
Where permitted by applicable law, we may use your contact information to send:
- product updates;
- newsletters;
- industry information;
- event invitations;
- educational content;
- information about Neev Labs products and services; and
- other relevant business communications.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.
Security and legal purposes
We may also process personal information to:
- protect our Website, systems and users;
- detect, investigate and prevent fraud, abuse or unauthorised activity;
- enforce our terms and policies;
- comply with applicable laws and regulations;
- respond to lawful requests from government or regulatory authorities; and
- establish, exercise or defend legal claims.
4. Legal Basis for Processing
Depending on the jurisdiction in which you are located, we may process your personal information on one or more of the following bases:
- your consent;
- performance of a contract or steps taken at your request before entering into a contract;
- our legitimate business interests;
- compliance with a legal or regulatory obligation; or
- protection of rights, safety or security where permitted by law.
Where we rely on consent, you may withdraw your consent at any time, subject to applicable legal requirements.
5. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve functionality, understand Website usage and support our marketing and analytics activities.
Cookies may be used for purposes including:
- essential Website functionality;
- remembering preferences;
- measuring Website performance;
- understanding visitor behaviour;
- analysing Website traffic; and
- supporting marketing or advertising activities where applicable.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.
6. Analytics and Third-Party Technologies
We may use third-party services to help us understand Website usage, improve our services and communicate with prospective customers.
These services may collect information such as:
- device information;
- IP address;
- browser information;
- pages visited;
- interactions with the Website; and
- other usage information.
Third-party providers process information according to their own privacy policies and applicable contractual arrangements.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
7. Sharing Personal Information
We do not sell your personal information.
We may disclose personal information to:
Service providers
We may engage trusted third-party service providers to support our business, including providers of:
- website hosting;
- cloud infrastructure;
- email and communication services;
- customer relationship management;
- analytics;
- cybersecurity;
- IT support;
- data backup;
- payment processing;
- professional services; and
- other business support services.
These providers may process personal information on our behalf and are expected to handle information in accordance with applicable privacy and security requirements.
Business partners
Where necessary and appropriate, we may share information with business partners or healthcare organisations where this is required to respond to your request or provide a service.
Legal and regulatory authorities
We may disclose personal information where required or permitted by law, regulation, court order or lawful government request.
Corporate transactions
If Neev Labs or any part of its business is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.
8. International Data Transfers and Data Residency
Neev Labs operates internationally, including in Australia, India and the United Arab Emirates. Depending on the nature of the interaction, personal information relating to corporate website visitors, business enquiries and other business activities may be stored, accessed or processed in countries other than the country in which the individual is located, subject to applicable privacy laws.
Client and Patient Information
For healthcare platforms and services provided to hospitals, healthcare organisations and other clients, Neev Labs follows the applicable data residency, data localisation and data protection requirements of the relevant jurisdiction, together with any additional requirements agreed with the client.
Patient and healthcare information is hosted, stored, accessed and processed in accordance with the applicable regulatory requirements and the agreed deployment and hosting arrangements. Where a client requires patient or healthcare information to remain exclusively within its country of operation, Neev Labs will implement the applicable data residency arrangements in accordance with the relevant contractual commitments and technical configuration.
Any permitted international access to or transfer of client or patient information will be subject to applicable legal and regulatory requirements and the relevant contractual arrangements, including any required safeguards or authorisations.
The specific data storage, access, processing and transfer arrangements applicable to a client deployment will be documented, where appropriate, in the relevant service agreement, Data Processing Agreement (DPA) or other applicable contractual documentation.
9. Healthcare and Patient Information
The Neev Labs corporate Website is not intended to collect or process clinical or patient health information unless specifically required for a legitimate business or service purpose.
If you access a Neev Labs digital health platform through a hospital, clinic, healthcare provider or other organisation, information relating to your healthcare or treatment may be processed through that platform.
In such circumstances:
- the relevant healthcare organisation may be the data controller or responsible organisation;
- the healthcare organisation may determine how your information is collected and used;
- additional privacy notices may apply; and
- Neev Labs may act as a technology provider or data processor/service provider on behalf of the organisation.
If your information has been submitted to Neev Labs by a healthcare organisation, you should generally contact that organisation regarding requests concerning your patient or healthcare information.
10. Customer Data
Healthcare organisations and other customers may use Neev Labs platforms to collect, store and process information relating to their users, patients, employees or other individuals.
Such information (“Customer Data”) is controlled by the relevant customer.
Neev Labs processes Customer Data primarily to provide, maintain, secure and support the relevant services and in accordance with applicable agreements.
Where you have a relationship with one of our customers, that customer may have its own privacy policy governing its collection and use of your information.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Depending on the service and environment, our security measures may include:
- encryption of information in transit and at rest;
- access controls;
- role-based permissions;
- authentication mechanisms;
- audit logging;
- monitoring and security controls;
- secure cloud infrastructure;
- backup and recovery measures;
- vulnerability and security assessments; and
- policies and procedures governing access to information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide requested services;
- maintain business and customer relationships;
- comply with legal and regulatory obligations;
- resolve disputes;
- enforce agreements; and
- protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal and contractual requirements.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information;
- request restriction of processing;
- object to certain processing activities;
- withdraw consent where processing is based on consent;
- request portability of your information where applicable; and
- lodge a complaint with an applicable privacy or data protection authority.
Some rights are subject to exceptions and limitations under applicable law.
To exercise your rights, contact us using the details provided below.
14. Marketing Preferences
You may opt out of receiving marketing communications from us at any time.
You can do this by:
Please note that you may still receive important service-related, transactional or administrative communications where necessary.
15. Third-Party Websites
Our Website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review the privacy policy of any third-party website or service before providing personal information.
16. Children's Privacy
Our Website is intended primarily for business and professional audiences and is not directed at children.
We do not knowingly collect personal information from children through the corporate Website.
If you believe that a child has provided personal information to us through the Website, please contact us so that we can take appropriate action.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes in our business;
- changes to our Website or services;
- changes in technology;
- changes in applicable laws or regulations; or
- improvements to our privacy practices.
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.
We encourage you to review this page periodically.
18. Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or our handling of personal information, please contact us:
Neev Tech Labs Pty Ltd
Unit 2, 7 Nevada Court
Hoppers Crossing, Melbourne
Victoria, Australia – 3029
India
Neev Labs IT Solutions India Pvt Ltd
235, 2nd Floor, 13th Cross Road
Indira Nagar 2nd Stage
Bengaluru, Karnataka – 560038
India
United Arab Emirates
Neev Labs IT Solutions FZCO
101, Dubai Silicon Oasis, DDP
Building A2, Dubai, UAE
19. Complaints
We take privacy complaints seriously.
If you believe that we have not handled your personal information appropriately, please contact us at:
privacy@neevlabs.com
We will review your complaint and take reasonable steps to address your concerns.
Where applicable, you may also have the right to lodge a complaint with the relevant privacy or data protection regulator in your jurisdiction.
20. Related Privacy Policies
This Privacy Policy applies specifically to the Neev Labs corporate Website and related corporate interactions.
Additional privacy policies or notices may apply to Neev Labs products and services, including Connect2Live and its associated modules, depending on how those services are provided and who controls the relevant information.
Where there is a specific privacy notice associated with a Neev Labs product or service, that notice will apply to the relevant processing activities.
Last Updated: 8 October 2026
